FAQs


How do I buy a rug on your website?

To place your order or for any buying related inquiry, you can get in touch over our telephone handle. Connect with us on our business WhatsApp number: +91 84260 81260. We are available Monday to Saturday, 10 am till 6 pm.


What is the quality of Rugs Like?

Our rugs are curated from a variety of materials such as cotton, wool, viscose, silk, bamboo silk, jute, and hemp. At Dhurrie Store, we procure the highest quality material, use top-notch weaving methods, and connect with the most skilled artisans to bring to you impeccably appealing rugs that last for years.

Furthermore, rugs can be classified into two categories: Knotted Rugs and Flatweave Rugs. Knotted rugs are dense and will last forever with proper care and maintenance. Flatweave rugs are tightly woven and reversible, which help in extending their life even further.


Can I return a rug?

Yes, you can return a rug. At Dhurrie Store, our rug goes through intense quality checks to make sure it is defect-free. However, at times the product delivered at your door-step might need to be returned. In such a case, you can return the item.

Please note: A product, only with manufacturing defects, is eligible for return. For more details, please check our Return Policy.


What is your return policy?

Our return policy applies to manufacturing defects only. It does not cover custom-made products, as bespoke rugs are unique pieces commissioned specifically for you.

The shipping cost for the return has to be borne by the customer. We can arrange for logistics.

For defective or damaged products, you will get the replacement within 15 days from the date of delivery, with zero added cost.

Products for repair must be delivered to our address at your expense. Information regarding repairing charges and delivery should be confirmed via email before delivering the item directly to our factory location.


Do you have a showroom or shop that I can visit?

We do not have a showroom or shop. We dispatch our rugs directly from our factory to the delivery address. But you can definitely visit us at our manufactory location:
6, Dholi Magri,
Mastan Shah Dargah Road, Udaipur, Rajasthan
India


What about the product warranty?

At Dhurrie Store, we fabricate antique rugs that are meant to last forever. All our rugs come with a conditional warranty that obligates the customer to follow care instructions for the maintenance of rugs. Please note: The warranty only covers manufacturing and material defects. It does not include wear and tear, negligence in care, exposure to water, and damages caused to rugs due to accidents.


How do I place an order?

To place your customized order or to enquire for available rugs stock, you can connect with us directly on our business WhatsApp number: +91 84260 81260 or email us at: dhurriestore@gmail.com


Where do you ship to?

We ship within India and other countries across the globe. Delivery time for international orders may vary, but we always make sure you receive your order on time. Please note: Customers may be liable to customs and import duty on orders, upon delivery. For orders within India, we assure you to deliver ‘in-stock’ rugs within 48 hours and ‘out-of-stock’ or ‘bespoke’ rugs between 5-7 working days.


How quickly will I receive my order?

At Dhurrie Store, our rugs are hand-curated with each step intricately & entirely performed with hands by our artisans. Therefore, depending on the style of the rug and complexity of the design, our rugs take an average of 8-12 weeks to be woven, finished, and delivered to you. Although, throughout the process, whenever possible, you will keep on receiving images of your ‘rugs in making’, straight from our weaving centers. Moreover, we have a hoard of rugs, available for immediate delivery. You can choose and place an order from the stock as well.


What types of payment do you accept?

You can pay us via PayPal or through Bank Transfer. To know more, kindly call us at +91 84260 81260 or drop us an email at: dhurriestore@gmail.com We’ve tried answering the most frequently asked questions. In case you have any other question or feedback to share, you can write to us at:dhurriestore@gmail.com